After-Sales Service Charges
The company's goods are strictly based on the "Law of the People's Republic of China on the Protection of Consumers' Rights and Interests", "Product Quality Law of the People's Republic of China".
The implementation of after-sales service, service content is as follows:
Product Warranty Policy
Service products: pre-filter, end direct drinking machine, central water purifier, central water softener, on-stage hydrogen-enriched water dispenser, wall-mounted pipeline machine, centralized ultrafiltration machine, instant hot water dispenser
| Typology | Warranty content | Warranty period |
| Entire machine | Parts of the machine itself | First year |
| Disposables | Filter cartridge | fifteen days |
Warranty conditions:
The validity period of the three packages is calculated from the date of the invoice, minus the time occupied for repair and the time without spare parts to be repaired.
Within the validity period of the three packages, consumers shall use the invoice and the three packages vouchers to handle repairs, exchanges and returns. Without invoice/voucher is executed in the following two ways:
1、No invoice/voucher is calculated according to the company's system entry installation date;
2、 no invoice / voucher and the company's system does not enter the information according to the product production date delayed three months after the start of the calculation.
Product Non-Warranty Policy
The following are not covered by the warranty
1、No brand LOGO, or brand LOGO damage can not be recognized as our products;
2、Exceeding the validity period of three packages;
3、Damage caused by man-made reasons;
4、damage caused by irresistible factors;
5、not in accordance with the "product manual" requirements of the use, maintenance and adjustment of any damage caused;
6、 without our authorized personnel to dismantle or repair the machine damage caused by private;
7、more than normal conditions of use or product features, forced use of the product caused by failure or damage.
Product Return Policy
A valid purchase invoice/voucher is required for all returns and exchanges
1、Tmall, Jingdong Mall in Aipuri flagship store order to buy products, can enjoy 7 days no reason to return; no reason to return conditions for the product is not installed, not used, packaging accessories and other complete;
2、 the product from the date of sale within 7 days, the Division I authorized service personnel identified as product quality problems; consumers can enjoy the return of the machine, replacement, free maintenance policy;
3、Products from the date of sale within 15 days after our authorized service personnel identified as product quality problems; consumers can enjoy the exchange, free maintenance policy;
After-sales service charges
| Typology | Service | Cost (units) |
| on-site inspection | Means that after the door-to-door inspection, the machine is faultless and does not need to be repaired; or that the user does not repair the machine after the inspection is faulty | ￥50 |
| Tinker | On-site commissioning, replacement of power adapters, gooseneck faucets, etc. | ￥50 |
| Overhauls | Type of spare parts to be dismantled and replaced | ￥100 |
Description:
1、The above charges refer only to the maintenance labor service fee, not including spare parts and remote fee. Need to replace the spare parts by the service personnel to show the spare parts charge standard, after confirming the charge;
2、If a single machine is replaced with two kinds of spare parts at one time, or two service types are served at the same time, the highest charge type of service type will be charged once, and cannot be repeated;
3、The replaced spare parts are guaranteed for one year according to the date of repair.
Remote charging rates
|
Type of Service |
Gap | Cost | Clarification |
| Remote Costs | Less than or equal to 15 kilometers | Free within 15 kilometers | The distance from the service point to the user's home is free within 15 kilometers. Beyond that, the charge is 1.5 yuan/kilometer (including highway tolls). |
| Greater than 15 kilometers | Charge at ￥1.5/km for a one-way trip | ||
| Put a Roof￥200 |
Other Installation Charges
| Typology | Service | Service Products | Cost (units) | 说明 |
| Secondary Installation | Needs to be removed and reinstalled | Centralized water purifier, centralized water softener, centralized ultrafiltration machine | ￥300 | Installation material fee is charged according to the actual occurrence (This service does not include the cost of transportation of the machine) |
| Front-end series, end-end series, compound hydrogen water dispenser, Wall-mounted pipeline machine, pipeline heating faucet | ￥150 | |||
| Single Installation | Refers to the user's own dismantling of the machine after need to install | Centralized water purifier, centralized water softener, centralized ultrafiltration machine | ￥200 | |
| Front-end series, end-end series, compound hydrogen water dispenser, Wall-mounted pipeline machine, pipeline heating faucet | ￥100 | |||
| Only Dismantle, Not Install | Disassembly labor costs | Centralized water purifier, centralized water softener, centralized ultrafiltration machine | ￥100 | |
| Front-end series, end-end series, compound hydrogen water dispenser, Wall-mounted pipeline machine, pipeline heating faucet | ￥20 |
Special environment opening type charge
| Typology | Service | Cost | Clarification |
| Carve-out category | Stainless steel, marble and other materials | ￥50 | Special materials (glass, ceramics), etc. need to open the hole, the service personnel do not open the hole without tools and technology does not provide this service. By the user to find professionals to open the hole before installation |
| Brick wall/concrete wall | ￥100 |
Value-added Maintenance Rates
| Type of Service | Service | Cost (units) | Clarification |
| Maintenance and filter change | Replacement of filter cartridges synchronized with machine cleaning and maintenance | ￥50 | This fee is for the cost of replacing the cartridge at your home, the cartridge needs to be purchased separately. See cartridge quotation for cartridge sales price. |